Now Hiring - Account Manager in Portland, IN

Portland Forge produces and markets a wide range steel, alloy, and specialty metal forgings to end use markets such as general industry, aerospace, defense, and oil & gas.

We are currently seeking an Account Manager. This position is based out of the Portland Indiana facility and reports directly to the Director, Marketing & Sales.

Essential Duties and Responsibilities

· Manage and serve as primary contact for an assigned group of customers

· Understand key customer’s business, products, interests and needs

· Develop and maintain long-term relationships

· Analyze and validate customer scorecards. Identify gaps, facilitate root cause analysis, and drive corrective actions to resolve issues and improve results. Present solutions and provide status updates to customer and to internal departments.

· Drive and monitor formal problem resolution process from containment to permanent corrective action.

• Liaise between the external customer and internal departments (Engineering, Production, Purchasing, Quality) to ensure customer needs are met.
• Resolve issues related to payment, terms, and deviation requests
• Identify, recommend, and coordinate SKU rationalization and obsolescence opportunities
• Contribute to the S&OP process for both existing customers/products and new program launches

· Obtain/issue quotations and provide feedback.

· Perform other job-related duties as may be assigned.

Position Requirements

• Bachelor’s degree in Business Administration, Marketing, or significant relevant experience
• Five or more years of experience in a business-to-business customer service or key account manager role, including knowledge in manufacturing processes and planning
• Strong communication and interpersonal skills; excellent written, verbal and presentation skills
• Proven results in influencing and driving action
• Ability to breakdown complex situations into clearly understandable & actionable tasks
• High attention to detail with the ability to independently manage multiple projects in a timely manner
• Formal problem solving training preferred

· Strong analytical skills and the ability to resolve difficult problems effectively.

· Up to 20% overnight travel.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• Travel
• Up to 25% travel

Ability to commute/relocate:

• Portland, IN 47371: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person